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Expert Water Removal: Our Simple Customer Service Formula

By: Barry Nicks Posted on: Jul 1 2020

A Microsoft poll found that 96% of consumers consider customer service to be an important factor in brand loyalty. Expert Water Removal is a water removal and restoration company based out of the West Florida region. They fully realize the necessity of providing top-notch customer service. With locations in Sarasota, Bradenton, Fort Myers, Naples, and Tampa Bay, Expert Water Removal provides customer service through the following formula. 

Putting Expertise in Expert Water Removal

A company cannot provide quality services without customer satisfaction, and a customer will not be satisfied unless they receive quality services. As West Florida’s premier water removal and restoration contractor, Expert Water Removal optimizes quality service through their expertise. Founded in 2001, the company has almost two decades of experience in providing efficient, cost-effective, and friendly home repair services. Their tried-and-true experience in the region proves their mission statement “experts at restoring your life” as undoubtedly valid. 

This companyl is led by Barry Nicks, Jr. a seasoned engineer with a Masters in Business Administration (MBA). His academic and professional background is reflected in the company’s results-driven success. Nicks, Jr., frequently travels across the United States to cities such as Atlanta, Indianapolis, Seattle, and Miami to take part in the Institute of Inspection, Cleaning, and Restoration Certification (IIRC) water restoration programs. This emphasis on continued education and professional development trickles down throughout the entire company, which keeps customers satisfied with the high-quality services that they consistently receive. 

Right on Time, Every Time

Expert Water Removal prides itself on providing immediate 24-hour emergency response for every customer. The company also promises that they will return your call within one hour. Their “special sauce,” in addition to their fast response times and comprehensive service, includes the following:

  • A dedicated Project Management manager as your single point of contact
  • Total job and file transparency for digital access to all team documents regarding your home repair
  • An independent survey on every job to improve future operations and evaluate employee performance 

This “special sauce” ensures that Expert Water Removal does not sacrifice the quality of their services when optimizing the quickness of their performance.

Innovative Technology

Each Expert Water Removal contractor has a mastery of state-of-the-art home restoration technologies. The company is state-licensed and maximally insured, meaning that their services are universally accepted by every potential customer’s insurance agency. They are also proud recipients of an A+ rating by the Better Business Bureau. Ultimately, it is their innovative technology that upholds these credentials.

Expert Water Removal employs detection technology for underlying damage and minimization costs in the following areas:

  • Water removal 
  • Sewage removal 
  • Smoke and fire damage restoration
  • Professional mold removal and remediation 
  • Emergency board-ups

Several leading-edge technologies are also utilized by Expert Water Removal. These include infrared imaging and business software to engage with claims adjusters, insurance companies, and customers. They also have several trucks, vans, drying equipment, and five dedicated emergency service vehicles at their disposal. Additional services provided include dehumidifying, sewage removal, and water damage remediation.

Try Our Quality Customer Service

Expert Water Removal’s customer service formula runs on a 24 hours a day, seven days a week schedule. They have the innovation, technology, and reputation that is necessary to confidently restore your home. Do not hesitate to contact these experts for your present and future water removal needs.

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